The best part of my job are the people - Gram Equipment Americas (GEA) is a fun cooperative team. As a group, we work closely together, the positive environment makes the workplace both productive and fun.
My daily responsibilities involve coordinating with customers and internal teams to deliver efficient and effective service, quote and ordering processing. I work closely with purchasing and shipping on a daily basis to move customers’ orders quickly through the system.
As Customer Service Team Lead, I am responsible for managing relationships with multiple customers, overseeing the process from quotations to order processing. While supporting the rest of the CSR team in working with their customers. Additionally, I update global pricing for new and revised parts, ensuring the CSR teams have accurate pricing information for their quotes and orders.
My decision to join Gram Equipment was influenced by a strong recommendation from a colleague and friend who spoke highly of the company. Also, the Office is 5 minutes from my home! But that is just an added bonus.
Orignally from London, England, I moved to the US in 2002. I had never traveled to the US prior to moving here and 24 years later I have made the US my home.
A reflection from Johannes Toft about the last 52 years with us.
