Help is always at hand...

Several system tests have been carried out and users have been trained. Nevertheless, we still must expect that questions and mistakes will arise, especially at the beginning.

But don’t worry – help is always at hand!

We have no less than 30 skilled Business Process Experts (BPEs) who are ready to help.

If BPEs need help, IT is ready with strong support from our vendor.

Please find the process and who to contact below.

Hypercare period

HOW TO GET SUPPORT DURING HYPERCARE PERIOD ?

what ?

Hypercare refers to the initial two-week period after go-live.
This time will be dedicated to focus on resolving critical incidents and ensuring smooth operations.

why ?

It provides crucial support to the organization and minimizes disruptions to daily operations and downtime.

how?

BUSINESS PROCESS EXPERTS

Discover our Business Process Experts (BPE) for each business area, who have expertly aligned processes and have solid understanding of the system. Reach out to them for assistance with any inquiries you may have.